Serves as the advocate for providers by demonstrating accountability and ownership to resolve issues Service Providers in a multi channel environment including call, concurrent chat, as required Quickly and appropriately triage contacts from healthcare professionals (i.e., physician offices, clinics, billing offices) Seek to understand and identify the needs of the provid

Work with all internal and external cross functional teams including print delivery fulfillment, email, creative, marketing manager, data analytics and data teams for Omni channel campaigns Oversee projects from start to finish, managing timelines and making sure that all aspects of the project are delivered smoothly and on time Use multiple platforms for organizing, trac

Create contractor CIDs for new contractors Reactivate CIDs inactive contractors Terminate CIDs of contractors no longer needing access Maintain the accuracy of Real Estate's contractors in Contractor Express Manages the Real Estate Contractor inbox, responding to requests with the set SLA Responsible for renewals being completed in a timely manner so no access is lost Gen

Intake/screening/referral, assessment/reassessment, development of support plans, on going case management, monitoring of the Member's health and welfare, documentation of contacts and case management activities in the Department prescribed system, resource development, and case closure Respect confidentiality and maintain confidences as described in the UHG Employee Hand

As part of a multi disciplinary care coordination team Addresses the total patient, inclusive of medical, psychosocial, behavioral, cultural, and spiritual needs Involves the individual patient and caregiver, as appropriate, in decision making Facilitates communication and coordination among members of the care team Provides patient care to include patient assessment prio

Answer incoming phone calls from prospective members, identify the type of assistance and information the customer needs with the goal to convert caller to a qualified lead and sale Follow up with members on questions or to review current or new products and services Navigate multiple computer systems to document member information while maintaining active listening and e

Assess, plan, and implement care strategies that are individualized by patient and directed toward the most appropriate, lease restrictive level of care Identify and initiate referrals for social service programs, including financial, psychosocial, community and state supportive services Manage the care plan throughout the continuum of care as a single point of contact Co

Assess, plan, and implement care strategies that are individualized by member and directed toward the most appropriate, lease restrictive level of care. Identify and initiate referrals for member transition to community request and provide assist with social service programs, including financial, psychosocial, community and state supportive services. Manage the care plan

Annually develop and implement approved sales incentive programs that align with our sales strategy and objectives individualized across multiple business lines Analyze sales data and performance metrics to identify areas of opportunity and improvement for each business line Collaborate with sales and people, and finance teams to design compensation plans that reward sale

Assess, plan and implement care strategies that are individualized by patient and directed toward the most appropriate, at least restrictive level of care Identify and initiate referrals for social service programs; including financial, psychosocial, community and state supportive services Manage the care plan throughout the continuum of care as a single point of contact

Make outbound calls and receive inbound calls to assess members' current health status Identify gaps or barriers in treatment plans Provide patient education to assist with self management Make referrals to outside sources Provide a complete continuum of quality care through close communication with members via in person or on phone interaction Support members with condit

Collaborates with product management, other user experience disciplines, analytics and engineering in discovery or requirements gathering sessions Attend the feature kick off sessions to ask the right questions advocating the user's interest and craft alternate solutions Ensures the right team members are pulled in throughout the process. (i.e. UI, content, a11y, front en

Assess, plan, and implement care strategies that are individualized by patient and directed toward the most appropriate, least restrictive level of care Identify and initiate referrals for social service programs, including financial, psychosocial, community and state supportive services Manage the care plan throughout the continuum of care as a single point of contact Co

Create an overall vision for the health plan team to ensure they can navigate a rapidly changing industry and leverage innovation to capture opportunities for growth and/or improvement Develop and execute market specific strategies to drive sustainable and profitable growth while setting the strategic direction to drive business growth Drive industry leading customer serv

Serves as the advocate for providers by demonstrating accountability and ownership to resolve issues Service Providers in a multi channel environment including call, concurrent chat, as required. Quickly and appropriately triage contacts from healthcare professionals (i.e. physician offices, clinics, billing offices) Seek to understand and identify the needs of the provid